Question 1

Is it really unlimited?

Accepted Answer

Yes. Business Internet is unlimited all month. Failover has unlimited data during every pass, and you choose three or seven 24-hour passes a month.

Question 2

What does the router cost?

Accepted Answer

The router is included with your plan. Its one-time rental fee and the activation fee are added at checkout, so you see the full total before you pay.

Question 3

Can I cancel any time?

Accepted Answer

Yes. There's no contract, and every plan comes with a 14-day money-back guarantee.

Question 4

Will it work with my POS?

Accepted Answer

Yes. It's a normal internet connection over Wi-Fi or Ethernet, so card readers, POS and online ordering work as they do today.

Question 5

How fast is it?

Accepted Answer

Fast enough for card readers, POS, VoIP, cameras and cloud software. Speeds depend on the networks at your address. Business Internet is unlimited with no throttle; Failover is unlimited during every pass, and a pass covers a full 24 hours each time your line drops.

Question 6

What if signal is weak at my address?

Accepted Answer

We check your address first, and you have 14 days to test it. If it isn't good enough, send it back with the prepaid label for a full refund.

Question 7

Do I need a static IP?

Accepted Answer

Pro includes one; on Standard it's an add-on. Many records systems and VPN setups need one, so pick Pro if yours does.

Question 8

How long does setup take?

Accepted Answer

About ten minutes. Antennas on, power in, one Ethernet cable from your modem, connect your devices. No technician.

Question 9

Can I move it to a new location?

Accepted Answer

Yes. Take it with you and plug it in. No contract tied to an address.

Question 10

What happens when my main internet comes back?

Accepted Answer

The router hands back on its own. It waits until the line holds steady, so a flickering line doesn't bounce you back and forth.

Question 11

How is this different from a hotspot?

Accepted Answer

A hotspot is one carrier, slows after a cap, and only works after you notice. Failover switches on its own, across every major network, with unlimited data for a full 24 hours each time your line drops.

Question 12

What if it doesn't work at my location?

Accepted Answer

Send it back within 14 days for a full refund. We'd rather check your address first, so ask us.

Question 13

How do returns work?

Accepted Answer

Contact support within 14 days and we'll send a return label. Full refund once it's back.

Straight answers.

Look at Business Internet, Failover Built In.

Still deciding? Try it at your address for 14 days.