No connection after plug-in

Wait 90 seconds for the carrier scan. If still down, power cycle the router (off 30 seconds, then on). Solid green is connected, blinking is scanning, red is no signal. If red persists, your location may be a known dead zone; contact support.

Cellular speeds vary by carrier congestion. The router automatically picks the best available carrier, but if all carriers are congested speeds drop with them. Speed test from a wired client to rule out Wi-Fi interference.

Devices not joining Wi-Fi

Forget the network on the device and rejoin. Sometimes saved credentials get stale. If multiple devices fail, power cycle the router.

Failover didn't kick in

Inline failover (plugged into your existing router) requires that primary router pass traffic correctly. Check that your primary router has WAN failover enabled or that Connecten is configured as the backup uplink.

14-day money back. Contact support and we'll send a return label. Damage during transit: photograph the packaging and contact support within 7 days of delivery.

Setup and support

Online in about ten minutes

No technician, no tools, no appointment. Watch the video or follow the steps below.

No contract

No credit check

14-day money-back guarantee

24/7 support

The steps

Five steps. Then the green light.

1
Attach the antennas.
Screw them on finger-tight and point them up.
2
Plug in the power.
The router starts on its own. Give it about 90 seconds.
3
Connect your current internet.
One Ethernet cable from your modem to the port marked WAN. Using Connecten as your main internet? Skip this step.
4
Connect your devices.
By Wi-Fi using the name and password on the label, or by cable to any LAN port.
5
Look for the green light.
Green means you're protected.

Status light guide

What the light is telling you.

Light	Meaning	What to do
Solid green	Working	Nothing
Blinking	Starting up and scanning for carriers	Wait about 90 seconds
Red	No signal	Move the router nearer a window, then call us

Close-up of the Connecten router status panel showing a solid green light

Troubleshooting

Fix it yourself in a minute.

Stuck?

Call +1 737 310 1010, any hour.

A person picks up and stays on until you're online. Non-urgent? [email protected]

That's the whole install. Ready to try it?

Get Failover Get Business Internet

No contract. 14-day money-back guarantee.

Online in about ten minutes

Five steps. Then the green light.

Attach the antennas.

Plug in the power.

Connect your current internet.

Connect your devices.

Look for the green light.

What the light is telling you.

Fix it yourself in a minute.